Acton, MA / TeraRecon - Information Technology / Full-Time

Desktop Support Engineer

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Company Overview

TeraRecon is a leader in advanced visualization and artificial intelligence solutions, our flagship product, Intuition, is the market share leader for radiology and cardiology advanced visualization. TeraRecon was also named the 2020 & 2021 KLAS category leader for advanced visualization and #1 in market share for radiology 3D solutions. We are committed to redefining advanced visualization by leveraging machine learning and improving radiology workflow through personalized automation that increases efficiency. TeraRecon is a privately held global company with its world headquarters in Durham, NC, and major offices in Tokyo, Japan; Frankfurt, Germany; Acton, MA; and Fremont, CA. While our employees are located worldwide, we work as one company, functionally aligned and goal-driven. TeraRecon’s transparency and collaborative work environment foster an energetic and inviting family-like culture. 


TeraRecon’s growth is due in large part to our highly sophisticated products and services. By offering some of the most advanced user-friendly healthcare solutions fueled with our innovative AI technology, we can continue our growth by commercializing relevant products that exceed our customer’s expectations. TeraRecon will continue its dedication to the development of clinically relevant and outcome-focused healthcare solutions utilizing skilled and innovative thinkers and doers who can build and execute using tools and processes for optimal product delivery.


Role Summary

A Desktop Support engineer drives customer satisfaction within the business through efficient, proactive, and professional handling of incidents and service requests. The ideal candidate is comfortable managing enterprise SaaS applications within the boundaries of their role, while following all policy and change management guidelines. They track progress and drive execution.


They should be innovative and have excellent analytical and problem-solving skills. Attention to detail is necessary. This candidate must also strive to solve problems at their root.


Priorities shift quickly in this fast-paced IT operational environment. You must be flexible and adapt well to a wide range of priorities, tasks, and technologies.


The position is remote but should be within driving distance of Acton MA to facilitate onsite support.





Core Competencies:


Salary: Salary/Depending on qualifications and experience.


Benefits: Medical, Dental, Vision, Life Insurance, LTD, STD, Section 125, and 401K with company match.



Learn More About TeraRecon

Serving 1,300 clinical sites globally, TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery. Awarded the 2020 & 2021 KLAS Category Leader for Advanced Visualization, TeraRecon solutions are independent of any one manufacturer’s imaging equipment or PACS system, allowing a single, unified, and simplified clinical workflow that can improve efficiencies and deliver actionable physician-guided insights. In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care. Join us on our quest to create a world free of disease. Learn more about TeraRecon at, or follow us on LinkedIn.



TeraRecon is an equal opportunity employer and a Federal subcontractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status. For more information, please refer to the “EEO is the Law” poster.