Memphis, Tennessee / G&A / Full-Time

Help Desk Technician

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About ConcertAI

ConcertAI is the leading provider of precision oncology solutions for biopharma and healthcare, leveraging the largest collection of research-grade Real-world Data and the only broadly deployed oncology-specific AI solutions. Our mission is to improve translational sciences; accelerate therapeutic clinical development; and provide new capabilities for post-approval studies to accelerate needed new medical innovations to patients and to improve patient outcomes. 

ConcertAI has emerged as one of the highest growth technology companies in Real-world Data and AI, backed by industry leading private equity companies: SymphonyAI, Declaration Partners, Maverick Ventures, and Alliance|Bernstein.  

Role Summary

We are seeking a highly proficient Help Desk Technician to facilitate the support of internal information technology initiatives encompassing end-user to enterprise-level architecture. This IT professional will install new software releases and system upgrades, evaluate and install patches, and resolve software related problems. Must be able to perform a variety of tasks, including help desk support, after business hours on-call support and responding to system outages, in-house application support, and more.  Implement, maintain, administer, and support servers. Work is performed under the general direction of Senior Director, Information Technology. The position is based in our office in Memphis, TN. 



Learn More About ConcertAI 

ConcertAI is transforming how healthcare is delivered and dedicated to improving patient outcomes in oncology by offering innovative solutions on how data and intelligence is used to solve healthcare problems. We are creating something special in our culture, by building a collaborative, engaged, patient focused, team approach to our mission.  Our high-performance teams are looking to add great talent to the mix and we are hiring for the right mix of new skills and diverse mindset.  Learn more about ConcertAI at or on  LinkedIn.