Bangalore, India / Patient Solutions - Product / Full-Time

Support Engineer

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About ConcertAI

ConcertAI is the leading provider of precision oncology solutions for biopharma and healthcare, leveraging the largest collection of research-grade Real-world Data and the only broadly deployed oncology-specific AI solutions. Our mission is to improve translational sciences; accelerate therapeutic clinical development; and provide new capabilities for post-approval studies to accelerate needed new medical innovations to patients and to improve patient outcomes. 

ConcertAI has emerged as one of the highest growth technology companies in Real-world Data and AI, backed by industry leading private equity companies: SymphonyAI, Declaration Partners, Maverick Ventures, and Alliance| Bernstein. 

Job Description:

We are looking for energetic, self-motivated and exceptional Support Engineer to work on extraordinary enterprise products based on AI and Big Data engineering. He/she will work with star team of Architects, Data Scientists/AI Specialists, Data Engineers, Integration Specialists and UX developers. Willing to work in shifts / rotation basis.

Role and Responsibilities:

· Support and maintain optimal data pipeline architecture.

· Active engagement on Governance forum, Providing daily/weekly/periodic Production Summary Status.

· Work on improving TTR (Time to resolution) on the production tickets.

· Bug fixing – Fix Bugs on existing production systems & on-going releases.

· System enhancements – Identify & develop components & tools to support enhance existing systems.

· Change requests. – Work on change requests tasks - development & deployment, Also ensure the existing jobs are not impacted with any new deployments / code changes.

· Job monitoring & troubleshooting – Ongoing production jobs monitoring, troubleshooting issues & precise communication to keep all stakeholders informed on issues status / resolution in timely manner.

· Support analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

· Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

· Support software developers, database architects & data analysts on data initiatives and ensure optimal data delivery architecture throughout projects.

· To support EST time zone.

Skills and Qualifications:

· Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

· Experience building and optimizing AWS ‘big data’ data pipelines, architectures and data sets.

· Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

· Build processes supporting data transformation, data structures, metadata, dependency and workload management.

· Experience supporting enterprise Big data eco-systems and working with cross-functional teams in a dynamic environment.

·5+ years of experience in a Support Engineer role, who has attained a Graduate degree in Computer Science, Statistics, Information Systems or another quantitative field. Should have experience using the following software/tools:

o Experience with Cloud environments : AWS, Azure, etc.

o Experience with relational SQL and NoSQL databases, including SQL, Postgres and Cassandra.

o Experience with data pipeline and workflow management tools: GLUE, ADF, etc.

o Experience with Azure cloud services: Data Lake analytics, HDInsights, Data factory

o Experience with object-oriented/object function scripting languages: Python, Pyspark, Java, Scala, etc.

Learn More About ConcertAI

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease. Learn more about ConcertAI at , or follow us on LinkedIn.