CLIENT SERVICES (ORDERS)

Concert Architectural Interiors account manager works with the client to accurately determine products and service solutions that best meet the project requirements.

ORDER MANAGEMENT


Once the space plan has been determined and the specifications are created for the project, we enter the order.

CAI utilizes Team Design! software, recognized as the industry leader, for this area of the project. During the order phase we:

Secure a lead time commitment from Allsteel/Inscape, Spacesaver and other manufacturers to lock in the production time for the order.

Place all the orders with selected manufacturers.

Ensure the manufacturers have received the orders and that they are clear.

Receive and check all the order acknowledgements to guarantee the manufacturer correctly acknowledges what has been ordered and what they are producing.

Track the order for the ship date and forward this information to the client.

Once the order has shipped, the shipment is tracked to the receiving site.

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